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Google Authenticator

Google Authenticator

Overview

What is Google Authenticator?

Google Authenticator is a mobile authentication app.

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Recent Reviews

Google Authenticator

9 out of 10
February 19, 2024
Incentivized
Google Authenticator is used everyday by me for logging into multiple softwares. Its two factor authentication helps in easy and quick …
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Secure, fast and easy to setup

9 out of 10
March 25, 2022
We use Google Authenticator as a tool for two-factor authentication while connecting to VPN. It is incredibly easy to set up on our …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

7 videos

User Review: Google Authenticator Serves as an Extra Safety Precaution for Digital Communications
01:12
Google Authenticator Creates a Time Saving Process in Business Use: User Review
03:55
User Review: Google Authentication Provides Added Security While Keeping It's Management Simple
01:59
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Pricing

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What is Google Authenticator?

Google Authenticator is a mobile authentication app.

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  • Setup fee optional

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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Google Authenticator?

Google Authenticator Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Google Authenticator is a mobile authentication app.

Reviewers rate Support Rating highest, with a score of 8.6.

The most common users of Google Authenticator are from Small Businesses (1-50 employees).
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Reviews and Ratings

(266)

Attribute Ratings

Reviews

(1-23 of 23)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
Google Authenticator fills a critical need in a world where individuals have to remember a plethora of logins and passwords for various online services. In order to validate our ownership of our accounts, we may rapidly produce a code using Google Authenticator. We can rest easy knowing that the tool is an essential part of our two-step verification procedure.
  • The UI is simple and straightforward to use.
  • Mobile software that is simple to use and trustworthy.
  • Trusted to be up to date with the newest security procedures, it is regarded as a reliable source.
  • Multi-device support would be a welcome addition.
  • Improved renaming and organization options for code/accounts is a plus.
  • Expanded platform support.
In addition to other authenticators, I'm more than delighted to let anyone utilize this. However, my approach to working remotely/virtually during the last few years has been organized flexibility, even if your company is hosted on Google's cloud. Allowing the user to make certain decisions for their own comfort, especially when they are using their own gadgets. There isn't a single situation in which this would be less appropriate.
Score 10 out of 10
Vetted Review
ResellerIncentivized
We implemented Google Authenticator for Multi Factor Authentication as a standalone tool for many of our internal systems so our users are not using a bunch of different authenticator applications. Feedback from our team has been that Google Authenticator is an easier authenticator tool to use and makes training users easier. We have been able to develop training documents to help guide users through the setup process.
  • Easy to Use
  • Best UI
  • Easy to add new accounts
  • Does not seem as popular as other solutions like microsoft authenticator
  • App has a lot of updates
  • Interface could be filled up more
Google Authenticator has been a great too to consolidate our users into 1 single multi factor authentication application instead of using multiple per user, and to make all users follow a standard application so we can better troubleshoot issues and onboard users easier. Google Authenticator makes it easy to add new accounts.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
MFA is required for all web-delivered systems/services at the company. With the shift to remote work, we were more dependent on users' own devices than in the office. As such, we needed flexibility in the authenticator apps they used. Google Authenticator is trusted, and well known, and some users in the organization were already using it for their own personal use cases. It was an easy fit, while directly addressing the security needs of the organization.
  • Ease of use - users find it simple and intuitive to use.
  • Lightweight - it's not a bulky app.
  • Secure - it's trusted to stay up to date using the latest security protocols, etc.
  • The UI could be prettied up a little - adding logos/icons to match the services.
  • More flexibility to rename and reorganize the codes/accounts would be beneficial.
  • "Favoriting" certain codes would make access easier - perhaps via 3D touch, say.
It is supported by virtually all cloud-based software applications for business. I am happy to allow users to use this in addition to other authenticators. Certainly, if your business is in the Google cloud it makes sense, but my approach to the remote/virtual work world these past couple of years has been structured flexibility. Leaving some choice up to the users for their own comfort, particularly when they are using their own devices. I cannot think of a scenario where it is less appropriate - perhaps where you run the risk of "app sprawl". I.e., where you are requiring users to handle multiple authenticators (which can happen with certain pieces of hardware) you may want to encourage consolidation into one to avoid frustration.
Score 9 out of 10
Vetted Review
Verified User
We use Google Authenticator as a tool for two-factor authentication while connecting to VPN. It is incredibly easy to set up on our smartphone and since the key updates every few seconds, the security it provides is extremely good. This is obviously a better option when compared to using a traditional OTP system for the two-factor authentication process.
  • Easy to set up and transfer when switching between smartphones since it is linked to your Google account.
  • Generates a random access key every few seconds which makes it safe and reliable.
  • Very quick in validating and authenticating the key.
  • Since the key updates every few seconds, we will have to wait for a new key to generate when the timer is almost running out for the current one.
- Works perfectly even when the smartphone is not connected to the internet.
- Easy to transfer accounts.
- Can use it to authenticate multiple tools.
- Scanning a QR code is all that is needed to set up and configure a new authenticator.
- Easy to take backups and sync in case the timing on the clock is not right.
Gregory Palenschat | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Google Authenticator mainly for stronger security. I use it at work and at home. It just gives me that extra layer of protection and over the years it has protected me in ways that just having a simple password can. I use it for my work apps and games at home.
  • It gives you an extra layer of protection beyond a password.
  • I love that it is an app on my phone so it is easily accessible from anywhere.
  • It keeps all of my codes in one place.
  • It runs on only a few platforms, specifically Android, iOS, and Blackberry and in my opinion it needs to be available on every platform that is out there.
  • SA drawback I have noticed is that if you swap phones you have to blitz the entire app and go back and sync up all the accounts again which can be very frustrating for new users.
  • It can also be risky ( for some ) having all all your data centralized in one place.
For me, it is important to have all of my data centralized and it works well with my Anti Virus to have it that way. If you just have one or two passcodes that you are trying to protect I would not recommend the Google Authenticator. In my opinion, this is for individuals who need to store multiple passcodes for multiple reasons.
Christopher Sawyer | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is being used indirectly as a two-step verification service is needed for certain software applications that are in use. I have also used it at a previous company as a way to provide authentication for services like Amazon Web Services and Okta. I use it at home for personal apps as well.
  • Easy to setup and use.
  • QR code scan ability.
  • No issues have occurred.
  • Password-less functionality.
  • Ability to re-order codes.
  • Ability to organize/ add folders.
Google Authenticator is a simple and easy-to-use app that can be used by various applications to provide two-step verification. It is also more convenient than carrying around a physical key fob. Or it can be used to increase the security of sites you most likely already use like Amazon.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We are using Microsoft services (Office365, SharePoint, OneDrive, etc.) for daily routines. We do not use Google Services (apart from Google Cloud Platform). However, I was using Google Authenticator application to make sure second-factor authentication for my personal google account. So, as such, we are not solving any business problem with Google Authenticator.
  • This application makes life easy because you need only one app for all the two-factor authentication requirements.
  • It is extremely lightweight and needs no internet. This really helps when mobile runs out of network coverage due to some blind spots at office premises.
  • You can manage multiple accounts with a single application. Adding this account is quite intuitive and easy. QR scan is also a great plus in this aspect.
  • It does not have any option of cloud syncing. So, if you have multiple smart phones, you will have to setup same things on each smart phone. This is painful.
  • There is no additional security for Google Authenticator like biometric[s] or [a] passcode. So, it makes the job of malware easy as the application is open. This is more serious for Android users.
  • It adds trouble when you lose your device. The only way is to have your backup codes handy. Because of this reason, I stopped using it.
Though two-factor authentication is a primary need for additional security, Google Authenticator is not doing the job up to the mark. It brings the simplicity of the UX but major functional aspects like cloud backup and sync across devices are missing. The other applications (specially Authy) do this job exceptionally well. If you are a Google fan, you can go with it however, [it's] worth exploring other apps for this purpose.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our company is doing some of the legwork to get some of our accounts set up with two factor authentication and make them more secure for our employees. Google Authenticator is at the top of our list as an option to get this done in the most seamless way.
  • Great user interface upon login.
  • Adding accounts is simple.
  • Love the QR code feature.
  • The way it's set up you always need your phone on you.
  • Lose your phone and you won't be able to get your authenticator account info back.
It's a very simple idea and it's executed well. It's easy to add accounts and once you get it set up and use it you'll be surprised how much you rely on it. Authenticator is available for iOS and android, so any and all of your employees should be able to use it with little setup and little training needed.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use a lot of online services that require login, and the best way to secure the credentials is by using 2 factor authentication.<br><br>Google Authenticator is the simplest and most accessible solution for most users, and the one I usually recommend my coworkers, as all you need is a Google or GSuite account, which everyone has.
  • Easy to use.
  • Compatible with any phone.
  • Known provider that's easy to trust.
  • Sync across devices in real time, to computer for example
  • Allow exporting the data to be able to migrate to other apps
If you want an easy to use, easy to recommend and reliable solution for 2FA, this is a great go-to.
If you want some more advanced features I'd go with Authy, or another solution that offers stuff like sync, export, privacy-first focus etc.

Additionally, some services only allow the use of text messages, which is a shame.. But for those Google Authenticator (or any other app) won't work anyway.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Google Authenticator across the university - we are Google based platform - so it helps us to ensure we have only those authorized to be part of the university in our network. It helps to ensure that those who are logging in and using our infrastructure should be there. We have been able to us this to identify potential threats to our system with someone misusing our network.
  • One strength is in how it checks identity to stop unwanted people from getting access.
  • Another strength is in cutting down on the frustration of users for the authentication process.
  • With the pandemic and needing to work away from the office it also provided additional security in keeping our network/infrastructure safe.
  • One thing that would help would be more information pertaining to changing of passwords. Sometimes those passwords and the requirements are not always known or remembered from time to time.
  • Sometimes its frustrating to have to constantly acknowledge that you have signed in from another device or computer - which comes with the territory in our day and age - but maybe making it more user friendly to understand how to remember a device that you will use more than once.
It works well in the university or educational setting because you constantly have new people coming into the realm whether they are students or faculty. So it seems to be well suited for this type of business. I also have my own business and have suggested this for a client who has less employees, but still needs to maintain security. I think it works in many different applications, but it depends on the platforms the business has decided to go with. Using Google Authenticator works well in our organization and it works in several of my clients' businesses too.
Score 1 out of 10
Vetted Review
Verified User
I trusted google authenticator for use to provide me two-factor security on my cryptocurrency private wallet. However, after the first successful use, the 6-digit code generated by the google authenticator was never accepted by my wallet. As a result, I ended up losing 554 pounds. I am extremely annoyed and depressed because I am using Google services for the last several years and this is the first time it has let me down and actually caused me a financial loss. I could have saved my money by choosing any other authenticator. I don't know what to do now. There was no option for time syncing on the app on my iPhone. I tried everything mentioned on the blogs on the internet.
  • Backed up by a big name but bad performance in my experience
  • I trusted because of the Google, disappointed
  • I don't recommend Google authenticator to anyone
  • It should be reviewed for use with cryptocurrency wallets
  • Please make it user r friendly on iphone
  • The options in settings should be the same in android and iphone
February 29, 2020

Great product overall

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We currently use Google Authenticator for two-factor authentication to access multiple software platforms we use.
  • The ability to use multiple software.
  • Very easy to set up.
  • Can be used on multiple devices.
  • When you get a new iPhone it creates a duplicate for the same software, so you have to delete one. It does not do this with other phone brands in my experience.
  • Functionality appears different on different types of devices.
Google Authenticator is great for implementing two factor security across multiple software & adding that extra layer of protection.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Google Authenticator allows me as an administrator to manage multiple email addresses and sites that require authentication. I have not had much experience with other authentication programs, and the reason for that is Google makes Authenticator so easy to use that there was no real reason for me to switch to anybody else.
  • Quickly add addresses using Barcode
  • Easy to manage multiple addresses and sites in the console
  • Make finding the barcode easier
  • A customizable interface would be nicer than the standard one that’s available.
Google Authenticator is great if you need a quick and dirty authentication program. Because it is a very minimalistic design, there is not a lot of customization available. It would be more helpful to hide some of the addresses and sites that I don’t use that often, instead of having one running list that I have to match up to what I’m looking for carefully.
Mike Calabro | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Web security is paramount and Google Authenticator is a good 2-Step Verification solution. While nothing is impervious to unscrupulous attackers, it gives me a little extra peace of mind that my accounts are harder to hack. I use it in combination with a password manager. I wish that every website used 2FA. I use it on my android phone.
  • Ads an extra layer of protection for passwords.
  • It is the most accepted 2FA app on all of the websites that I use.
  • If you lose your phone, there is no way to transfer all of the 2FA codes to a new device if you lose yours. Some of the other 2FA apps have the capability of doing this.
  • It is not foolproof. Especially because Chinese hackers just learned how to bypass all 2FA solutions.
Everyone needs to use 2FA when it is available. Carrying a hardware security key is a big hassle. It is just another device that you have to remember to always carry with you. Using Google Authenticator is a better solution for me because I never leave home without my cell phone. You don't need to have internet access with your phone for Google Authenticator to work which is helpful when traveling overseas when you only have access to the computer you are working on, like when at an internet cafe (but that opens up entire new security can of worms).
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Google Authenticator is being used as a two-step authentication for user accounts. It provides another layer of security when logging into my user accounts and works similar to how two-step authentication using a text message verification code would work.
  • An extra layer of security for your user accounts
  • The two-step verification can be a code from your phone or a USB drive as a security key
  • Easy to use
  • Once you lose access to your device you will be locked out of whatever accounts that you had set up to use with this app
  • Can't transfer the codes to another device
It's great as a device-specific security code for authentication and good for an employee or business user with a business phone, etc. It would be less appropriate for an everyday user that switches phones often, depends on multiple devices, etc.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Google Authenticator is being used across the entire company as a multi-factor authenticator.
  • Google Authenticator: easy deployment and integration with different platforms and applications.
  • Ease of use from the user perspective.
  • Backed by Google security and ISO compliance.
  • Ability to import and save barcodes.
  • Missing the ability to copy the code and use it within the different mobile apps within the specified time frame.
  • Ability for administrators to push the code and manage user support.
Google Authenticator is very well suited for an organization using G-suite and Android platforms. It has full integration with IOS platforms as well. It is least appropriate if you are using Google Authenticator to authenticate on an app on the same platform. With limited code expiry timer, it usually times out before you authenticate on other applications on the same device.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We found we really wanted to secure more of the logins at our company, and some of the other authenticator apps either froze up or wouldn't recognize the programs we were using. We implemented Google Authenticator as a one-stop-shop to enable 2FA in an easily adaptable, quick way across the company. All departments utilize Google Authenticator.
  • Easy to set up: this is helpful because no one likes trying to set up glitchy tools for something they know will make their lives harder.
  • Compatible across numerous platforms: I can use it with email, with Salesforce, and I never have to worry if I'll need a secondary program.
  • Easy to use: doesn't freeze up, works in real-time, and I never have to worry about missing a text for a confirmation code.
  • I wish Google would work with partners more to make it easier to know if I can use Google Authenticator.
  • This is lame but I wish the branding on the app reminded me more of Google than it does. I almost always go "where is this?" because I don't recognize the logo of the app.
  • I'd love to see an "authorize app" button vs HAVING to put in the code. LastPass Authenticator has this and it's great.
Google Authenticator is great for companies or groups of people that want to secure their logins, like if they travel a lot and there's the possibility their laptop could get into the wrong hands, or anyone dealing with a lot of data that needs to be protected because if your account gets hacked it's just a good extra level of security. In my opinion, I wouldn't use it unless I had actual data I needed to protect. If you're mostly worried about passwords I'd do Last Pass so the passwords are encrypted and such. So in my opinion, it's good for businesses that have a lot of people with different phones and such, less great for personal use.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We currently use Google Authenticator to assist with Okta single sign-on on our mobile devices to allow us to securely access work applications like Gmail, Google Drive, and various other programs that have apps that are downloadable to a smartphone. It's used by the entire company and allows IT to easily manage security.
  • Very easy and straight forward to use.
  • Simple to install and set-up.
  • Great security.
  • May take some help from IT to get installed for less experienced users.
Google Authenticator is a great app that's simple and quick to use to easily verify and login to company apps and sites on a mobile device. It's the perfect one-stop solution to verify identities and credentials. For most, it is easy to download and set up with minimal assistance from IT. For some less experienced users, it may require one phone call to IT to complete the installation.
Christopher Fritz | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use it as an extra layer of security on specific applications like VPN and so on. We use it in the whole organization and users do not have an option besides using Google Authentication. Everyone has access to a mobile device so everyone can with ease use Google Authentication.
  • Easy to set-up.
  • Easy to use.
  • Easy to remove.
  • Google Authentication is a brilliant tool that can be easily selected for use in most applications nowadays. This means it is easy to integrate into an existing IT environment.
  • Transferring the account to a new phone is a bit complicated.
  • Sharing an authentication code could be useful.
It is well suited in business situations and private situations as well. I personally use it in both cases and I really enjoy it and find it easy to use. Security for work and in our life outside work can each affect both. So the availability in different applications makes it a very attractive piece of software.
Nathan Sichilongo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Google Authenticator is used in authenticating our passwords to specific portals. Using 2FA and Google Authenticator, it makes our work of accessing sensitive information and accounts easier. Also adding 2FA & GA to accounts helps us control who has access to accounts especially for users who have usually set weak passwords.
  • Google Authenticator is fairly simple to use. The interface is intuitive and the setup process is easy, simply open and add an account. You can download the app and secure your accounts within 5 minutes.
  • I like that authentication is fairly straightforward. In some cases, you may need to enter a six-digit code, but in many instances, it's a simple yes/no selection and someone can log into their account.
  • The app itself is also fast, you barely notice any delay between setting it up and getting a 2FA confirmation. One of the beauties of 2FA apps like Google Authenticator is that you get near instant notification when asked to authenticate accounts.
  • While I like that Google Authenticator is a 2FA app, I find that some websites need a different kind of authenticator like LastPass or Microsoft's Authenticator. It would be great if you could add all your sites into one app instead of having multiple apps.
  • For 2FA to work effectively you need to have your phone on you. One thing I noticed is when you reset your phone or change phones, you have to create all your logins again and get codes for each one. It seems a bit tedious but if there was one account that I could sign into and then use for 2FA instead of losing all my information when I change phones or reset it.
If you work with a lot of Google-based products and the G Suite, you can benefit from using Google Authenticator. It is especially true if you share sensitive company information and need to make sure your accounts are secure. It also works with AWS (Amazon Web Services) and other services, however, if you use Microsoft Outlook and other Microsoft services, you would be served better by Microsoft's own Authenticator app.
Ravinder Gupta | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are using Google Authenticator for 2SV (Two Step Verification) for internal application login pages. This way, we are preventing any hacker throttling our applications and overloading it, thereby making it hard to use for real users. This is being used for our current client only for a particular system transformation project we are working on.

Google Authenticator uses TOTP (time-based OTP) and HOTP (HMAC based OTP) algorithms. The product is very reliable and easy to implement.
  • Easy implementation: The product is very easy to implement both from embedding it into the application and from end users using it via their smartphones.
  • You can use Google Authenticator to manage multiple two-factor authentication keys.
  • Easy to add keys options: You can scan a QR code to set up 2FA in Google Authenticator. You can also do a manual entry using the unique key provided by the application you are setting up 2FA for.
  • I once performed a factory reset of my smartphone which had Google Authenticator. I didn't have a backup for the device. When I restored my phone with the same google account, I was not able to restore the authenticator app settings. I had to add all the keys back into the app to use it. This is cumbersome, but I understand it is set up this way for security reasons.
  • I don't like the ease with which it lets you delete a key. If I accidentally delete a key, I am doomed to get my 2FA key reset, unless I still have the QR code saved somewhere.
Google Authenticator is cost effective and easy to configure. It is a reliable two-factor authentication device. It also lets you chose between TOTP and HOTP by turning on/off the time-based feature.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Google Authenticator is used in the IT and marketing departments mostly, and it has been used to give double security to some of the e-mail accounts and other login sites.
  • It’s very easy to configure.
  • It’s very easy to manage if you have more than one account.
  • It works without internet
  • You can just sync an account with one device.
It’s appropriate for all scenarios...business or personal, it works very well. We have never had any problems with it in our company. The only problem is when your smartphone or device runs out of battery, but besides that... everything goes well.
Karen Chichester | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Google Authenticator to securely log into my accounts using two-factor authentication. My company consists of just myself. I love Google Authenticator because it is incredibly easy to set up and use. I have 5 different G Suite accounts and numerous social media accounts; I use two-factor authentication on all of them. Having Google Authenticator on my phone makes it incredibly easy to log in wherever I am. After using Google Authenticator for more than five years, I have not had one of my accounts hacked. I always have my phone with me, so there is not an extra device or fob to carry. I recommend wholeheartedly it to anyone who uses two-factor authentication.
  • Ease of use. Simply open the app and codes are there for all my two-factor protected accounts.
  • Having Google Authenticator as an app on my phone makes it really accessible.
  • Easy set-up. I had the app up and running within 5 minutes.
  • I have not come across any areas that need improvement for my use case.
When I log in to my personal account at school, I can log in securely and quickly. It also works when I log in to Facebook or another Google account. The only time I have had problems was when I misplaced my phone. I spent the day out of contact. However, this would be a problem for any device that I have to carry even if it is on my keychain or a lanyard.
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